NYSpins Casino Privacy Policy

At NYSpins Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at nyspins.com. We encourage you to read this document carefully so you understand how we handle your information and what rights you have under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

Who We Are

We are NYSpins Casino, operated by SuprPlay Limited, a company registered in Malta (registration number C-74595), with our registered office located in Swieqi, Malta. We are part of the SuprNation group of companies, which also includes sister brands such as VoodooDreams and Duelz. We hold licences from the Malta Gaming Authority (MGA), the UK Gambling Commission (account number 48695), and the Swedish Gambling Authority (Spelinspektionen), ensuring that we operate to the highest regulatory standards across all markets we serve, including Great Britain, Sweden, and other EU-regulated territories.

If you have any questions regarding your personal data or this policy, you may contact our support team at any time via live chat (available 24/7) or by emailing us at support-uk@nyspins.com.

What Data We Collect

When you use our NYSpins online casino platform, we may collect the following categories of personal data:

Information You Provide to Us

• Full name, date of birth, and gender
• Contact details including email address, phone number, and residential address
• Username, password, and account preferences created during NYSpins login registration
• Payment information such as card details, e-wallet accounts, and bank details (used when you make a deposit or request an NYSpins withdrawal)
• Identity verification documents (passport, driving licence, proof of address) required for KYC compliance
• Responsible gaming self-declarations and affordability information

Information We Collect Automatically

• IP address and device identifiers
• Browser type and operating system
• Session data, gameplay history, and wagering activity on our NYSpins casino slot game library and live casino tables
• Transaction records, deposit and withdrawal activity
• Log data and clickstream information related to your use of our website
• Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Data

We at NYSpins Casino use your personal data for the following purposes:

• Account management: To create and manage your player account, verify your identity, and process your NYSpins login securely
• Service delivery: To provide you with access to our games, bonuses (including your NYSpins welcome bonus and NYSpins free spins), and The Marketplace loyalty programme
• Payments: To process deposits and withdrawals via methods including Trustly, PayPal, Visa, Mastercard, Skrill, Neteller, Apple Pay, and Paysafecard
• Regulatory compliance: To meet our obligations under UK Gambling Commission, MGA, and Spelinspektionen licences, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Responsible gaming: To monitor gameplay patterns and intervene where we identify signs of problem gambling
• Marketing: To send you relevant promotional communications about NYSpins bonus offers and promotions, where you have given consent or where we have a legitimate interest
• Fraud prevention and security: To detect and prevent fraudulent activity and protect the integrity of our platform
• Customer support: To respond to your queries via our NYSpins live chat service or email support
• Analytics and improvement: To analyse how our NYSpins casino mobile platform and desktop site are used in order to improve your experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with gambling regulations, AML laws, and tax obligations
• Legitimate interests: We may process your data where it is in our legitimate interests to do so, such as fraud detection and service improvement
• Consent: Where you have explicitly consented to receiving marketing communications or to the use of non-essential cookies

Cookies and Tracking Technologies

Our NYSpins Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data. We use both essential cookies (which are necessary for the site to function) and optional cookies (for analytics and marketing purposes). You may manage your cookie preferences through the settings available on our website. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers and software partners such as Evolution (live casino), Pragmatic Play, Play'n GO, Nolimit City, and others, to the extent necessary to deliver gaming services
• Payment processors to facilitate your transactions securely
• Regulatory authorities including the UK Gambling Commission, MGA, and Spelinspektionen, where required by law
• Identity verification and fraud prevention services as part of our KYC obligations
• Group companies within the SuprNation group where necessary for operational or compliance purposes
• IT and technology service providers who support our infrastructure under strict data processing agreements

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Under gambling regulations, we are typically required to retain certain records for a minimum of five years following account closure. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support-uk@nyspins.com. We will respond to your request within the timeframes required by applicable law. If you are unsatisfied with our response, you have the right to lodge a complaint with your relevant supervisory authority — for UK players, this is the Information Commissioner's Office (ICO).

International Data Transfers

As we are part of the SuprNation group and work with service providers located in various countries, your data may be transferred outside the UK or EEA. Where such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to protect your information in accordance with applicable data protection law.

Children's Privacy

Our NYSpins Casino services are strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately suspend access and delete the associated data.

Security

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure payment processing, two-factor authentication options, and regular security assessments of our platform. However, please be aware that no online system is entirely free from risk, and we encourage you to keep your account credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our NYSpins online casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat on our website or by email at support-uk@nyspins.com. We are here to help and will always handle your enquiries with care and confidentiality.